How do I initiate a refund with my Tap To Pay?

 

  • Click on your location.
  • Click on “luca Pay” in the bottom line. Here you can see your last payments.
  • Select the relevant payment and click on “Refund payment” right under the total amount.
  • The payment will be refunded directly to the payment method previously used (please note the bank processing time of 1 - 2 working days).