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Card terminals

Here you will find articles about your S1F2, AMS1, V400m and Tap2pay terminals.

AMS1

How do I restart my AMS1?

How do I get a merchant receipt on my AMS1?

How do I use my AMS1?

How do I initiate a refund on my AMS1?

How do I send a z-report (daily closing) to my registered e-mail address via my AMS1?

How do I update my AMS1?

How do I get a customer receipt on my AMS1?

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S1F2 / S1F2L

How can I reprint the merchant or customer receipt on my S1F2?

How do restart my S1F2?

How do I print a Z-report / daily closing on my S1F2?

How do I start the payment process with my S1F2 and how is the merchant or customer receipt printed?

How do I update my S1F2?

How do I initiate a refund on my S1F2?

Is it possible to not print a customer- or merchant receipt?

Where can I get new cash register rolls or new thermal paper for my terminal?

How do I send a z-report (daily closing) to my registered e-mail address via my S1F2?

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V400m

How can I reprint a customer or retailer receipt on my V400m terminal?

How can I print the daily summary on my V400 terminal?

How is the payment process and how do I print customer and merchant receipts on the V400m terminal?

How can I connect my V400m terminal to the WiFi?

How do I update my V400m terminal?

How do I refund a payment with my V400m terminal?

Where can I get new cash register rolls or new thermal paper for my terminal?

Is it possible to not print a customer- or merchant receipt?

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Tap To Pay

How do my guests make a payment via Tap To Pay and how do they get the customer receipt?

How can I download the merchant receipt via Tap To Pay?

How do I initiate a refund with my Tap To Pay?

How do I receive a Z-report (daily closing) via my Tap To Pay?

Terminal FAQs

How can I deactivate certain card types?

How can my guest give a tip?

How quickly do I receive my money?

How does the payout work?

Does the payout cost me anything?

What is a KYB process?

What is my terminal admin PIN?

Is contactless payment also possible?

Who should I contact if I have problems or questions?

Which cards can I accept with a luca card reader?

How does the ordering process for a card terminal at luca work?

What are the costs for the card terminal? Are there any hidden costs?

When will I receive my terminal? What do I have to do to get it ready for use?

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