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Card terminals
Here you will find articles about your S1F2, AMS1, V400m and Tap2pay terminals.
AMS1
- How do I restart my AMS1?
- How do I get a merchant receipt on my AMS1?
- How do I use my AMS1?
- How do I initiate a refund on my AMS1?
- How do I send a z-report (daily closing) to my registered e-mail address via my AMS1?
- How do I update my AMS1?
- How do I get a customer receipt on my AMS1?
- What should I do if my AMS1 terminal freezes during payments or no longer turns on?
S1F2 / S1F2L
- How do I start the payment process with the Adyen App on my S1F2 and how is the merchant or customer receipt printed?
- How do restart my S1F2?
- How do I print my z-report (incl. tip display) via the luca Terminal app?
- How do I send a z-report (daily closing) to my registered e-mail address via the luca terminal app on my S1F2?
- How do I print a Z-report / daily closing on my S1F2 via the Adyen app?
- How do I initiate a refund on my S1F2?
- How do I update my S1F2?
- How can I reprint the merchant or customer receipt on my S1F2?
- Is it possible to not print a customer- or merchant receipt?
- Where can I get new cash register rolls or new thermal paper for my terminal?
- How do I print a shift overview on my S1F2?
- How do I start the payment process with the Terminal App on my S1F2 and how is the merchant or customer receipt printed?
- What should I do if my S1F2 terminal freezes during payments or no longer turns on?
V400m
- How can I reprint a customer or retailer receipt on my V400m terminal?
- How can I print the daily summary on my V400 terminal?
- How is the payment process and how do I print customer and merchant receipts on the V400m terminal?
- How can I connect my V400m terminal to the WiFi?
- How do I update my V400m terminal?
- How do I refund a payment with my V400m terminal?
- Where can I get new cash register rolls or new thermal paper for my terminal?
- Is it possible to not print a customer- or merchant receipt?
Tap To Pay
- How do my guests make a payment via Tap To Pay and how do they get the customer receipt?
- How can I download the merchant receipt via Tap To Pay?
- How do I initiate a refund with my Tap To Pay?
- How do I receive a Z-report (daily closing) via my Tap To Pay?
- How do I start with Tap To Pay?
- How can I customize my tip settings in my Tap To Pay?
- How can I customize my payout settings in my Tap To Pay?
- How do I link multiple devices to my Tap To Pay?
Terminal FAQs
- How can I deactivate certain card types?
- How can my guest give a tip?
- How quickly do I receive my money?
- How does the payout work?
- Does the payout cost me anything?
- What is a KYB process?
- What is my terminal admin PIN?
- Is contactless payment also possible?
- Who should I contact if I have problems or questions?
- Which cards can I accept with a luca card reader?
- How does the ordering process for a card terminal at luca work?
- What are the costs for the card terminal? Are there any hidden costs?
- When will I receive my terminal? What do I have to do to get it ready for use?