How do I initiate a refund on my AMS1?

• Please click on the “luca Pay” symbol and on the circled “Menu” in the top right-hand corner.
• Under “Payment history”, select the payment you would like to refund to the guest.
• Click on the circle symbol at the bottom left.
• The payment will be refunded directly to the guest's previously used payment method (please note the bank processing time of 1 - 2 working days).