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Downloading receipts for refunds via Web Locations

You can now download receipts for refunds and partial refunds directly in your luca account.

How it works:
  1. Log in to your luca account and open your payment history.
  2. Scroll down to the refund history section.
  3. Select the date range you need in the top right. You can also use the search field to search by payment code or amount.
  4. Click the download icon next to the refund. The receipt will be downloaded.



Bildschirmfoto 2026-10-22 um 14.51.36

 

What the overview shows:

Column

Meaning

Date

Date and time of the refund

Payment code

Code of the original payment, if available

Invoice amount

Amount of the original invoice

Tip

Tip paid

Refund amount

Amount actually refunded

 

Good to know:

  • Receipts are available for full and partial refunds.
  • If a refund is missing, please check the selected date range first.